Returns & Refunds

Your Consumer Rights

We adhere to the Consumer Act of the Philippines. You are entitled to a replacement or refund if the product is defective, does not match the description provided, or was damaged upon arrival due to logistics issues.

Return Eligibility

To qualify for a return or exchange, the item must be:

• Reported within 7 days of receipt with proof of purchase.
• Unused, in original condition, and in its original packaging.

Refund Process

Please contact us with photos/videos of the issue. Once our team validates the claim, we will process your refund via the original payment method or provide store credit. Processing typically takes 5–10 business days depending on your bank or payment provider.